Analytics Dashboard
Real-time voice bot insights
Service Categories
Click on a category to view detailed analytics
Flights
Aviation analytics
BOOKINGS
245
CALLS
312
SUCCESS
78%
Cabs
Ground transport
BOOKINGS
189
CALLS
267
SUCCESS
82%
Hotels
Accommodation
BOOKINGS
156
CALLS
198
SUCCESS
85%
Call Analytics
Detailed insights into your call performance
Call Success Distribution
Connected vs missed calls
Bookings by Service
Distribution across services
Weekly Call Volume
Calls and success rate by day
Guest Sentiment Analysis
AI-powered sentiment detection
AI Response Time Trends
Average response time by hour
Flights Dashboard
Flight bookings and analytics
Booking & Refund Trends
Daily flight bookings and refunds
Common Issues Detected
Issues identified by voice bot
Average Resolution Time
Time to resolve by category (minutes)
Top Routes
Peak Hours
AI Accuracy
Cabs Dashboard
Cab bookings and performance
Booking Volume & Cancellations
Daily cab bookings and cancellations
Ride Type Distribution
Breakdown by service type
Driver Performance Metrics
Average performance scores
Popular Pickup Locations
Peak Demand Times
Voice Bot Efficiency
Guest Feedback Center
AI-powered sentiment analysis and insights
Overall Sentiment Distribution
AI sentiment analysis results
Category-wise Ratings
Average ratings by category
Service-wise Feedback
Positive vs negative by service
Weekly Satisfaction Trend
Average satisfaction over time
Recent Guest Feedback
Latest reviews from guests
Amit Patel
Good experience overall. Driver was on time and the booking was hassle-free.
Sneha Reddy
Service was okay. Had some issues with seat selection but got resolved eventually.
Vikram Singh
Room wasn't ready at check-in time. Had to wait for 45 minutes.
Top Positive Keywords
Areas of Improvement
Response Rate
List Management
Manage and track uploaded contact lists and leads
Upload Trends
Monthly uploads and lead count
Status Distribution
Current list status breakdown
List Quality Analysis
Data quality metrics
Recent Uploads
Latest contact list uploads
| List ID | Name | Leads | Uploader | Upload Date | Status |
|---|---|---|---|---|---|
| LST-001 | Q2 Travel Leads | 2,500 | Sarah Johnson | 2024-03-15 | Completed |
| LST-002 | Hotel Partners List | 1,850 | Mike Chen | 2024-03-14 | Completed |
Campaign Management
Monitor and manage call campaigns across all services
Weekly Campaign Performance
Call activity and success rates
Call Type Distribution
Inbound vs Outbound calls
Call Activities
Activity breakdown during calls
Call Duration Trends
Average call duration by time
Active Campaigns
Current campaign performance overview
| Campaign ID | Name | Type | Total Calls | Connected | Success Rate | Status |
|---|---|---|---|---|---|---|
| CMP-001 | Spring Travel Promo | Outbound | 2,450 | 2,100 | 85.7% | Active |
| CMP-002 | Customer Support Line | Inbound | 1,850 | 1,620 | 87.6% | Active |
| CMP-003 | Flight Rebooking | Outbound | 980 | 850 | 86.7% | Active |
| CMP-004 | Feedback Collection | Outbound | 750 | 680 | 90.7% | Paused |
| CMP-005 | Premium Services | Inbound | 1,200 | 1,050 | 87.5% | Active |
Call Logs
View and manage all call records, transcripts, and recordings
Call Status Distribution
Breakdown of call outcomes
Hourly Call Volume
Call distribution throughout the day
Call Duration Distribution
Length of connected calls
Recent Call Logs
Detailed call records with transcripts and recordings
| Call ID | Contact | Campaign | Duration | Status | Date & Time | Transcript | Recording |
|---|---|---|---|---|---|---|---|
| CALL-4521 |
John Smith +1 234-567-8901 |
Spring Travel Promo | 4:32 | Connected |
2024-03-15 14:32 |
|
|
| CALL-4520 |
Sarah Johnson +1 234-567-8902 |
Flight Rebooking | 2:15 | Connected |
2024-03-15 14:28 |
|
|
| CALL-4519 |
Mike Chen +1 234-567-8903 |
Customer Support | 0:00 | Not Connected |
2024-03-15 14:25 |
N/A | N/A |
| CALL-4518 |
Emma Davis +1 234-567-8904 |
Feedback Collection | 6:45 | Connected |
2024-03-15 14:20 |
|
|
| CALL-4517 |
Robert Wilson +1 234-567-8905 |
Spring Travel Promo | 0:00 | Busy |
2024-03-15 14:15 |
N/A | N/A |
| CALL-4516 |
Lisa Anderson +1 234-567-8906 |
Premium Services | 8:12 | Connected |
2024-03-15 14:10 |
|
|
| CALL-4515 |
James Brown +1 234-567-8907 |
Customer Support | 0:00 | No Answer |
2024-03-15 14:05 |
N/A | N/A |
| CALL-4514 |
Maria Garcia +1 234-567-8908 |
Flight Rebooking | 3:28 | Connected |
2024-03-15 14:00 |
|
|
Reports & Analytics
Comprehensive insights and downloadable reports
Monthly Performance
Calls, connections & conversions
Call Outcomes
Distribution by status
Campaign Performance
Calls by campaign
Weekly Trend
Inbound vs Outbound
Downloadable Reports
Generate and download detailed reports
Call Summary Report
Overview of all call activities
Campaign Performance
Detailed campaign metrics
Agent Productivity
Individual agent performance
Conversion Analysis
Lead conversion metrics
List Analytics
Contact list performance
Custom Report Generator
Create reports with custom filters